Privacy policy

Last updated: 06 – 01 – 2025

This Privacy Policy describes how Koko Bamboo (“we”, “us”, or “our”) collects, uses, and protects the personal data of users (“you”) who visit or interact with our website http://www.kokobamboo.com (the “Website”).

We are committed to protecting your privacy and complying with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

1. Data Controller

Business name: Koko Bamboo
Legal form: Autónomo
Tax ID (NIF/CIF): Y7979042B
Registered address: El Hoyon 11, Benamargosa, 29718, Málaga, Andalusia, Spain
Postal address: PO BOX #201, Calle Pizarras 6, Viñuela, 29713, Málaga, Andalusia, Spain
Email: hello@kokobamboo.com
Phone: +34634230562

2. Personal Data We Collect

We may collect the following categories of personal data:

a) Data you provide directly

Name and surname
Email address
Phone number
Billing and shipping address
Payment-related information (processed securely by third-party providers)
Messages sent via contact forms or email

b) Data collected automatically

IP address
Browser and device information
Pages visited and browsing behavior
Cookies and similar tracking technologies

3. Purposes of Data Processing

We process your personal data for the following purposes:

To respond to inquiries and contact requests
To manage orders, payments, shipping, and invoicing
To provide customer support
To comply with legal and tax obligations
To improve website functionality and user experience
To send commercial communications only if you have given explicit consent

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Consent (Article 6.1.a GDPR)
Performance of a contract (Article 6.1.b GDPR)
Legal obligation (Article 6.1.c GDPR)
Legitimate interest (Article 6.1.f GDPR), such as improving our services, provided your rights are not overridden

5. Data Retention Period

We will retain your personal data:

For as long as necessary to fulfill the purpose for which it was collected
For the duration required by applicable legal, tax, and accounting obligations
Until you withdraw consent (where consent is the legal basis)

6. Data Recipients and Third Parties

Your data may be shared only with:

Payment service providers
Shipping and logistics companies
Hosting and IT service providers
Accounting and legal advisors
Public authorities when legally required

All third parties process data under data processing agreements and comply with GDPR.

7. International Data Transfers

If any data transfers occur outside the European Economic Area (EEA), we ensure appropriate safeguards, such as:

Adequacy decisions by the European Commission
Standard Contractual Clauses (SCCs)

8. User Rights

You have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

To exercise your rights, contact us at [contact@email.com].

If you believe your rights have been violated, you may lodge a complaint with the Spanish Data Protection Authority (AEPD):
https://www.aepd.es

9. Cookies

We use cookies and similar technologies. Detailed information is available in our Cookie Policy [link].

Where required, we obtain your explicit consent before placing non-essential cookies.

10. Data Security

We apply appropriate technical and organizational security measures to protect personal data against:

Unauthorized access
Loss
Misuse
Alteration or disclosure

However, no internet transmission is completely secure.

11. Minors

Our website is not intended for children under 14 years of age.
We do not knowingly collect personal data from minors without parental consent.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with an updated revision date.

13. Contact

For any questions regarding this Privacy Policy or data protection matters, please contact:

Email: hello@kokobamboo.com
Address: El Hoyon 11, Benamargosa, 29718, Málaga, Andalusia, Spain
Postal address: PO BOX #201, Calle Pizarras 6, Viñuela, 29713, Málaga, Andalusia, Spain